Terms and Conditions

1. A quote is valid for the next 30 days, after which values may be subject to change.

2. All work undertaken will be discussed and agreed prior to the start date and all work will be completed by drum. unless otherwise agreed.

3. The price quoted for work includes all labor and materials – green waste disposal is charged in addition unless stated otherwise.

4. The term waste removal refers only to waste produced by drum.

5. Any addition and/or alterations to the contract shall be properly treated as variations and subject to written instructions and additional payments may be required to cover the agreed changes.

6. The client shall provide access to the site/s during drum. normal working hours (Monday to Friday 8 am – 5.30pm), unless otherwise agreed.

7. drum. is not able to accept responsibility for any damage to (or cost involved with) any underground hazards, obstructions or services not made known to us in writing on a site plan.

8. Severe weather conditions, including drought, may cause the delay of visits but this will not affect the original, agreed price.

9. The removal of dog excrement or litter from the site is the responsibility of the client. If there is dog excrement on the lawn, we may not be able to carry out the work but the client will still be charged a minimum of £15 for a visit to cover costs such as insurance, fuel, equipment wears and tear etc if the visit has been pre-arranged.

10. Prior to commencement of any work we remove obstacles from the area to be treated. We will treat the entire of any agreed area to good industry practice levels for the intended use. drum. will not be held responsible for grass clumping or other issues due to damp weather conditions where grass or other waste arisings are to remain on-site and uncollected.

11. When maintaining hedges, the specified price is to remove the last 6 months’ growth, reduction work will be quoted separately by us. We will carry out hedge trimming where possible, outside the bird nesting season March-July inclusive. If we find an occupied birds’ nest whilst hedge trimming work will cease and the client will be informed. Work will re-commence as soon as possible after the area becomes unoccupied.

12. drum. will ensure that pesticide application is carried out when weather conditions are suitable. Spraying will be carried out in compliance with all statutory requirements. Weather depending, we will carry out spraying when programmed. The application of any treatment will be made during appropriate weather conditions.

13. drum. accept no responsibility for accidental breakages arising from their work. Any reparation payment or works that may be made is solely at the discretion of drum. and admits no fault or liability.

14. Damage caused to property due to stones and other items left in the lawn:

15. drum. cannot be held responsible for damage caused by small stones and other items left in the clients’ lawn. While we try to take every care around pebbled/landscaped areas, the client is responsible for ensuring stones aren’t in the lawn.

16. If access to the site is prevented on the date of a scheduled visit or if less than 3 days’ notice is given drum. services reserves the right to charge for the visit in full.

17. drum. will send an invoice to the client after each visit, unless an alternative frequency has been agreed in advance with the client.

18. The client will be responsible for all payments to drum. in line with the payment details provided on invoices.

19. Payment terms are 5 days from the date of the invoice. If you do not settle the invoice in full by the due date for payment, we may charge interest to you on the overdue amount at the rate of 5% a year above the base lending rate of the Bank of England’s from time to time. The interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. An admin fee may be applicable. You must pay the interest together with the overdue amount.

20. Payment methods are cash, cheque, direct from invoice, direct debit, and internet bank transfer.

21. Cancelled direct debits: The client remains liable for payment for any work completed up to the date of cancellation if not covered by previous payments. The client will be refunded for the payment taken if the work has not yet been completed.

22. drum. may use images of your garden/property resulting from photography/video filming, and any reproductions or adaptations of the images for the purpose of drum. training, to provide accurate quotes, disputes, and complaint resolution and marketing This may include (but is not limited to), the right to use them in printed and online publicity such as website, YouTube and our Facebook business page. At times we may state the general area that the property is located in, but we will never identify you as being the property owner, nor disclose your address or any personal details. Images will be held by the organisation in accordance and compliance with GDPR guidelines. We will never share these images with any other party. You can opt-out of this at any time.

References to drum. within the terms and conditions and Legal pages refer to any business undertaken by UK registered company Drum Landscapes Limited.

Cancellation Rights

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

Should you wish to cancel our service, you can use the cancellation form provided at the end of these terms and conditions, or alternatively, you can notify us in writing by any durable medium (for example letter sent by post or e-mail).

Termination of Contract – drum. intention is to ensure that the Customer’s requirements are satisfied at all times. However, executive authority is with the Customer.

Domestic Customers – To ensure satisfaction and response to a change of circumstances, the Contract may be terminated at any time by either party giving two weeks prior notice in writing to the other party.

Commercial/Monthly Customers – To ensure satisfaction and response to a change of circumstances, the Contract may be terminated at any time by either party giving one calendar month’s prior notice in writing to the other party. Where a full contract is agreed and signed between the parties the conditions of the contract shall supersede the above clause.

Responsibilities - drum. responsibility is limited to these Terms and Conditions (except in respect of death or personal injury resulting from the negligence of drum., its servants or agents) drum. shall not be liable for any claim for direct or indirect consequential loss, injury or damage whatsoever made by the Customer or any third party against drum arising out of or in connection with any defect in the Services whether or not such defect is directly or indirectly, wholly or in part caused by the negligent act, omission, default or neglect of drum, its servants, or agents, or whether or not such defect amounts to a breach of a fundamental terms of a primary obligation of the Contract fundamental breach thereof.

Privacy Policy

This privacy policy sets out how drum. uses and protects any information that you give drum. when you use this website.

drum is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

drum. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23/04/2021.

What we collect

We may collect the following information:

• name and job title

• contact information including email address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to drum., 10 Lisnalinchy Road West, Ballyrobert, Co Antrim, BT39 9NY, or emailing us at drumlandscaping@outlook.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to drum., 10 Lisnalinchy Road West, Ballyrobert, Co Antrim, BT39 9NY.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

GDPR Compliance

The new General Data Protection Regulation came into force in May ’18. We, as a company, are obliged to keep whatever data we hold on you safe, private and secure. drum. does not do marketing, so we never sell or pass your data on to a third party. The only data we hold about you are your name, address, telephone number/s and e-mail address, in addition to details of any business services provided to you. We hold no bank details of yours nor sensitive data.

We work on the premise of common sense, in that you contacted us for a quote, we’ve quoted, we’ve hopefully won the work and we’ve undertaken this work. We may also provide you with a regular maintenance service. Where this is the case, we store your data (detailed above) in our secure office or on our password protected computer.

Billing – drum. doesn’t store any of your billing information locally. Instead, we make use of a third-party service that is independently certified to store sensitive personal information such as credit card and banking information. Your billing details are transferred over an encrypted (SSL) connection to this third party, and all transactions happen directly through them. This is the same level of security used in online banking.

If we did not win your work at the time of quoting, we keep the same details, as sometimes you might come back to us a year or two later for the same job. Our records are held for a minimum of 7 years (for HMRC reasons – audits or inspections).

If you are one of our suppliers, we have your details stored which may include your bank details.

If you are staff, we maintain very little information about you. Your payroll details are stored by our Administrative team and Accountants, and if you leave our employment, we dispose of these records, securely.

If you would like a copy of what we hold on you, you are welcome to contact us. If you would like us to delete all records of you, you are equally entitled to request this and break our relationship.

For further information please contact the ICO //ico.org.uk/

Environmental Policy

Applies to all of its direct Operations and to services delivered by associated organisations. We recognise that good Safety, Health and Environment management and performance contributes strongly to the success of the enterprise, and our Policy is to:

• Develop, and implement environmental awareness and responsibility in our own staff and suppliers in normal operations, the implementation of projects and in facilities management.

• Account for, and where possible mitigate, possible impacts to the environment during planning, design and execution of operations, project and facilities management

• Maintain awareness of staff and suppliers to environmental legislation and regulations

• Develop and maintain staff, and supplier awareness of environmental sustainability. Ensuring best practice with respect to energy consumption, material usage, recycling and waste disposal is adhered to.

• Establish and sustain an effective programme for the management of Safety, Health & Environmental performance.

• Encourage team participation in Environmental management and monitoring, and act on valid recommendations for improvement.

• Comply with relevant statutory regulations and requirements of accrediting organisations

• Measure performance and progress towards reductions in incidents, contaminating, materials use and energy consumption

The fundamental accountability for this Safety, Health and Environmental Policy rests with drum.

The Proprietor delegates’ responsibilities for the execution of policy provisions to the Quality & Safety Manager and other appointed persons within drum.